How To Report A Bug In Honkai Star Rail

Luckily, Honkai: Star Rail has a very efficient customer support system where you can send in bug reports, feedback, and questions at any time. I have done this many times, as I am an avid player of HoYoverse games. Here’s how you can do it.

How to contact Honkai Star Rail customer support

In-game

There are two ways you can contact Honkai: Star Rail’s customer support to report bugs. First, if you have access to the game, follow the steps below: Your ticket will be updated as soon as the customer support team has seen it, which is usually within 24 hours. They may ask additional questions to help resolve your problem.

Offline

If you are unable to access the game or the customer service portal, you can send your bug report to [email protected], and you will likewise get a response within 24 hours. Make sure to send a detailed description and as many photos or videos as possible to help the development team resolve your issue quickly. For more HSR guides, check out our Honkai Star Rail Signs of Fragmentum Mission Walkthrough here on Pro Game Guides.